Privacy Policy
Privacy Policy Odavo.
This Privacy Policy describes how Odavo collects, uses and discloses your personal information when you visit the www.Odavo.nl site or otherwise interact with us. For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other person from whom we have collected information under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect and have collected in the past 12 months personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and provide the Services, our protect or defend rights and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include:
- Basic contact details such as your name, address, telephone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shop information including the items you view, add to your cart or add to your wish list.
- Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect via cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you use and access our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to fulfill our agreement with you feed.
- When you visit our Site, open or click emails we send to you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns
returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate returns and exchanges, and to enable you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications via email, text message or postal mail, and to provide you with advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to improve our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand how users interact with the Services (in our legitimate interest to operate the Services manage, improve and optimize). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or refuse Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and some of the Services, including certain features and general functionality, may not function properly or become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you directly ask us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- At our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect the Services, our rights and protect or defend the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked *) about users in the last 12 months for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Categories:
- Identifiers such as basic contact information and certain order and account information
- Commercial information such as order information, store information and customer support information
- Internet or other similar network activity, such as usage data
Categories of recipients:
- Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Subsidiaries
We do not use sensitive personal information for the purposes of deriving characteristics about you.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content is public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of
any information you make public, or for the accuracy, use or misuse of any information you make public or receive from third parties.
Third Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not operate, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restrictions as to use thereof by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies force.
Your Rights and Choices
Depending on where you live, you may have some or all of these rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request as permitted by law.
- Right to access/know. You may have the right to request access to personal information we hold about you, including details regarding the ways we use and share your information.
- Right to delete. You may have the right to request that we delete any personal information we hold about you.
- Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
This Privacy Policy describes how Odavo collects, uses and discloses your personal information when you visit the www.Odavo.nl site or otherwise interact with us. For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other person from whom we have collected information under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect and have collected in the past 12 months personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and provide the Services, our protect or defend rights and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include:
- Basic contact details such as your name, address, telephone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shop information including the items you view, add to your cart or add to your wish list.
- Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect via cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you use and access our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to fulfill our agreement with you feed.
- When you visit our Site, open or click emails we send to you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns
returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate returns and exchanges, and to enable you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications via email, text message or postal mail, and to provide you with advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to improve our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand how users interact with the Services (in our legitimate interest to operate the Services manage, improve and optimize). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or refuse Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and some of the Services, including certain features and general functionality, may not function properly or become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you directly ask us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- At our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect the Services, our rights and protect or defend the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked *) about users in the last 12 months for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Categories:
- Identifiers such as basic contact information and certain order and account information
- Commercial information such as order information, store information and customer support information
- Internet or other similar network activity, such as usage data
Categories of recipients:
- Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Subsidiaries
We do not use sensitive personal information for the purposes of deriving characteristics about you.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content is public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of
any information you make public, or for the accuracy, use or misuse of any information you make public or receive from third parties.
Third Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not operate, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restrictions as to use thereof by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies force.
Your Rights and Choices
Depending on where you live, you may have some or all of these rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request as permitted by law.
- Right to access/know. You may have the right to request access to personal information we hold about you, including details regarding the ways we use and share your information.
- Right to delete. You may have the right to request that we delete any personal information we hold about you.
- Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.